Recognized for excellence: TaxDome wins award for Best Customer Service (100+ Employees)

Recognized for delivering outstanding customer support to accounting firms

Customers are at the center of everything we do here at TaxDome. Our mission is to ensure that tax, bookkeeping, and full-service accounting firms have the support they need—not just to use our platform, but to thrive with it.

That’s why we’re honored to win a Silver Stevie Award for Customer Service Department of the Year in the Computer Software (100+ Employees) category!

Often referred to as “the Oscars of the business world,” this prestigious award highlights our commitment to going the extra mile for our customers—providing hands-on, responsive, and proactive support that helps firms grow. 

We are proud to be recognized alongside industry leaders like Intuit Mailchimp (1,500+ employees), Justworks (1,500+ employees), and Demandbase (940+ employees), reinforcing that TaxDome is a trusted, reliable partner for firms worldwide.

Why TaxDome’s customer service stands out in the accounting industry

The Stevie Awards are one of the most respected global business honors, recognizing excellence in customer service, sales, and business development. Winning this award means our efforts to go above and beyond for our customers are being recognized at the highest level.

At TaxDome, we understand that exceptional customer support isn’t just about solving problems—it’s about being there when our clients need us most. 

That’s why we’re proud to stand alongside other industry-leading winners for delivering an outstanding customer experience, not just in tax, bookkeeping, and full-service accounting software, but across the entire business world.

More than an award; a commitment to your success

TaxDome is committed to helping your firm succeed. TaxDome isn’t just an all-in-one practice management solution built to help you take your firm to the next level; we’re a team dedicated to your success—every step of the way.

TaxDome’s Customer Success team goes beyond traditional support, ensuring firms maximize their capabilities to scale, streamline, and grow their businesses. That’s why we’ve built a customer success team that provides:

Industry-leading customer satisfaction

• 92.8% CSAT score (January 2025), exceeding the software industry average of 78.
• #1 on G2 for tax practice management software and highest user satisfaction.
• 4.7/5 rating across 7,500+ reviews on G2, Capterra, and GetApp.
• 50+ NPS.
• More than 10,000 firms worldwide trust TaxDome to support their growth—with a 92% renewal rate.

Support that scales with our customers

• In the past year, we’ve quadrupled our support team, ensuring fast, reliable assistance even as our customer base grows. 
• We highlighted this commitment to customer success in our 2024 annual report and continue to invest in this avenue in 2025 and beyond.
• We provide tailored onboarding, hands-on training, and personalized check-ins to help firms optimize TaxDome quickly.

Assistance when it matters most

• Weekend support during tax season ensures firms get help when they need it, even during their busiest times.
• Ongoing business reviews, best-practice webinars, and success programs help firms maximize value year-round.

New: Client-facing support with TaxDome Client Care

We know that firms don’t just need support for themselves—during busy season they are also fielding many questions from their clients. 

Our new TaxDome Client Care is a client-facing support initiative that allows our team to provide direct assistance to clients of tax, bookkeeping, and accounting firms.

With TaxDome Client Care, your staff spends less time troubleshooting client issues and more time focusing on high-value work. Our team assists your clients directly through TaxDome’s award-winning client portal, helping them with common questions, document uploads, and portal navigation—so you don’t have to.

What this award means for tax and accounting firms

This award is a reflection of our commitment to supporting firms at every stage of their growth. It belongs to our Customer Success Team, whose dedication and expertise make a real impact. But more importantly, it belongs to our customers, who trust us to be their partner in success.

You become part of the TaxDome community. You’re assigned an account manager who will walk through the process with you at every step of the way. And then, after implementation, will continue to offer assistance and be there as a sounding board to help you with any issues. — Chris Farris, Foundation Group

Your team was so generous on time. It was wonderful. We were always just going through one feature, explaining it, embedding it down, showing me training videos for me to do in my own time. And then, the next week, we’d do another system or another build on that education sequence. So, I liked it because it wasn’t a big-bang change for me or my firm. I could take it as fast or as slow as I wanted — in hindsight, I wish I’d done it faster. — Lisa Sheldon, Blueridge Tax Accounting

I found TaxDome to be extremely responsive. When I’ve engaged with support at TaxDome, they’ve responded within two hours… They’re very prompt and responsive to answer my questions. — Emma McDermott, Global Tax Consulting

Join thousands of firms thriving with TaxDome by their side

At TaxDome, we believe that firms deserve not just the best practice management software and business platform, but the best support to help them implement and succeed. This award is a reflection of our ongoing efforts to deliver unmatched customer service at scale.

To our TaxDome community: Thank you for your trust and feedback. Your success is our priority, and we’re proud to support you!

New to TaxDome? Discover why TaxDome is an industry-leading solution and experience our award-winning support for yourself.